Russell is Technician Supervisor (Photo Triage) within the Service Technicians Team, and has 20 years’ experience within the furniture industry with a specialist focus on beds.
He joined from John Lewis in 2018 where he worked for 33 years in a number of shop floor and customer service roles, including 15 years as a furniture inspector. He joined FIRA International’s Service Technicians team in 2018 to help launch our photo triage service, which is used by clients to diagnose issues with their customers’ furniture online, helping lessen the need for an initial in-home visit.
FIRA Service Technicians
Our experts offer a complete aftercare service, which is part of customer service programmes for many retailers, manufacturers and suppliers.
How We Inspect and Repair
All our technicians are trained to the same high standards in the latest inspection and repair techniques
Why Choose FIRA Service Technicians
There are numerous reasons to work with the experts at FIRA Service Technicians, find why here